1. Shipping Coverage
We ship across Mumbai and Pan India. For industrial projects (1000 LPH+), we deliver via dedicated transport and installation team. For remote areas, delivery may take longer.

2. Shipping Time

• Domestic RO Systems & Genuine Spares (In Stock): Dispatched within 24-48 hours. Delivery: Mumbai 1-2 days, Metro cities 3-4 days, Rest of India 4-7 days.
• Commercial Systems (50-250 LPH): Made-to-Order, manufacturing 3-5 days + shipping 2-5 days. Total 5-10 days.
• Industrial Systems (500-10000 LPH): Made-to-Order, manufacturing 7-15 days + transport 3-7 days. Total 10-22 days depending on capacity and customization.
• Large Scale Projects (5000 LPH+): Timeline provided in quotation.

3. Shipping Charges

• Domestic RO: Free shipping across India.
• Spares above Rs. 999: Free shipping, below Rs. 999: Rs. 99 shipping.
• Commercial & Industrial: Shipping included up to 50km from Mumbai; beyond that, extra transport cost quoted.

4. Tracking
Once dispatched, AWB tracking number shared via email/SMS. Track via courier website. For any delay, contact winnersmkt@gmail.com with Order ID.

5. Delivery Process

• Courier will attempt 2 times. Ensure phone is reachable.
• Customer to inspect package at delivery. Any transit damage, mention to courier and email us unboxing video within 24 hours.
• For heavy industrial systems, customer to arrange unloading help/forklift if required (will be informed earlier).

6. Installation Post Delivery
Delivery is separate from installation. Installation scheduled within 24-48 hours after delivery in Mumbai. Customer to keep site ready.

7. Delays
Delays may occur due to weather, strikes, courier issues, high demand. AAQUA HOME not responsible for courier delays but will assist to resolve.

8. International Shipping
Currently we ship only within India. For export inquiries for projects, email winnersmkt@gmail.com.

Contact for Shipping Queries:
AAQUA HOME, Mumbai, Maharashtra, India – Email: winnersmkt@gmail.com – Phone: +91-95665 56959